Visit https://support.i3simulations.com/ and select the button to Open a New Ticket.
You will be asked to fill in a form with details about your support request. You should supply the i3 Connect email address you use for the course, give a subject / title, choose whether your ticket is regarding a question, feedback or a problem.
Finally, please give the most detailed description of your issue or question as possible. For example, please consider including what product you are using (e.g. Resuscitation VR for Paediatrics), what Scenario was being used, what actions were being taken with the software at the time, whether this issue happens multiple times or you have only seen it once etc. The more detail you can give, the greater the chance i3 Simulations can resolve your ticket quickly.
Contact contact@i3simulations.com or your i3 Simulations representative and let us know about your issue. Please mention the product you are using in the subject line and remember to include your name, organization and i3 Connect email address (if not the same as the one sending) in your email.